Yes! Email us at hello.hierbabuena@gmail.com, to get instructions on how to return your product. Please note, new shipping charges may apply if your return is due to an incorrect address or if the package was unclaimed. Unfortunately, exchanges are not currently supported, but you can return the item and place a new order in the correct size!

It typically takes 4-7 business days for orders to be processed. Fulfillment and shipping time depends on your location. For US orders, shipping usually takes 3-4 business days.

Absolutely! You’ll receive a confirmation email with a tracking link once your order has been shipped. You can use this link to monitor the status of your package. If you encounter any issues, feel free to reach us at, hello.hierbabuena@gmail.com, and we’ll assist you in tracking your shipment.

Cancellations or modifications may be possible. If you need to make any changes, contact us as soon as possible at, hello.hierbabuena@gmail.com, and we’ll do our best to assist you before the order is fully processed, within 4-7 business days since the time you placed the order.

If your package is lost in transit or delayed beyond the estimated delivery time, please contact us at hello.hierbabuena@gmail.com, for assistance. Any claims for lost packages must be submitted within 30 days of the estimated delivery date.

If your hat arrives damaged or defective, please contact us immediately, at hello.hierbabuena@gmail.com, with photos of the issue. We'll work with you to either replace the item or provide a refund. Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.

We are just starting out and are unable to provide international shipping at this time, but hope this changes soon!